Effective Date: 10 Dec 2024
At Zit Zero, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help with straightforward return and refund options.
1. Returns
1.1 Eligibility for Returns:
- Items must be returned within [Insert Timeframe, e.g., 30 days] of the delivery date.
- Items must be unused, in their original condition, and in the original packaging.
- Certain items, such as [list items, e.g., personal care products, gift cards], are non-returnable for hygiene or other reasons.
1.2 How to Initiate a Return:
- Contact us at [Insert Email Address] with your order number and reason for the return.
- Our team will guide you through the process and provide a return shipping label if applicable.
1.3 Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
2. Refunds
2.1 Refund Process:
- Once we receive and inspect your return, we will notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within [Insert Timeframe, e.g., 7–10 business days].
2.2 Partial Refunds:
- In some cases (e.g., items not returned in original condition), only partial refunds may be granted.
3. Damaged or Defective Items
3.1 If you receive a damaged or defective item, contact us immediately at [Insert Email Address] or [Insert Phone Number] with photos of the product.
3.2 We will replace the item or issue a full refund, including shipping costs, as per your preference.
4. Exchanges
4.1 If you need to exchange an item for a different size, color, or variant, please initiate the process through [Insert Contact Details].
4.2 Exchanges are subject to availability, and the original item must be returned in its original condition.
5. Non-Returnable Items
The following items cannot be returned:
- [Specify items, e.g., opened personal care products, customized or personalized items, gift cards.]
6. Contact Us
If you have any questions about our return and refund policy, please contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
